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PROVIDING FOR THE DISABLED

The Facts
For many years better-informed businesses have made sure they are able to make provision for customers with disabilities. Why? because the disability market represents a major potential source of income.

It has been estimated that over 8.5 million disabled people in Britain have a combined spending power of over £40 Billion per annum. Disabled people therefore represent an important source of revenue for guest accommodation as leisure visitors and increasingly as business users.

The Law
The Disability Discrimination Act came into force in 2004 which means that all businesses including those in tourism have to make reasonable adjustment to the way that services are delivered so that they better meet the requirements of the disabled
Small Hotels/Guest Houses
The Equality and Human Rights Commission has online information at www.equalityhumanrights.com. Visit England (previously English Tourism Council) also has a useful site http://www.tourismforall.org.uk/ click enter from the home page and this will take you to the accessible tourism section.
Caravan Parks
The National Caravan Council (NCC) have produced in conjunction with Holiday Care a guide which provides essential information for parks on how they can create a truly welcoming environment for disabled customers. If you are a park operator and would like a copy email the NCC.

Who Can Help
The EHRC document lists organization that can help but there are others.
The Holiday Care service is a charity which has for over 20 years provided specialist advice and help for disabled travellers. It now also provides consultancy advice to the tourism industry contact them on:

http://www.holidaycare.org.uk/ or
by telephone at 0845 124 9974

The Wales Centre for Accessible Tourism provides assistance to the tourism industry across Wales about meeting the needs of disabled people and compliance with the Disability Discrimination Act. Contact them at http://www.wcat.co.uk

If you would like to download this document please click on one of the links below:

Providing for the Disabled (Word Document 106Kb)
Providing for the Disabled (PDF Document 144Kb)

Providing for disabled customers is an integral part of good business operation.

You need to understand your legal duties to provide for the disabled.

 

 

PROVIDING FOR THE DISABLED
If you have not yet considered the subject or want to ensure you will comply with this Act’s requirements read the relevant guide first.