• Starting Up

• Health & Safety

• Environment & Energy

• Customer Care, Quality Control & Food

  • Customer Care Introduction
  • Customer Information
  • Displaying Tariffs & Prices
  • Providing for the Disabled
  • Benchmarking
  • Tips, Gratuities & Service Charges
  • Welsh Food
  • Recipes
  • Healthy Cooking

• Regulations & Legal

• Tourism Industry & Suppliers

• Employing People

• Marketing & Social Media

• Training & Research

• Finance, Funding & Tax

• VisitWales

• Regions

Customer Care

You never get a second chance to make a first impression! Spend some time thinking about how you will look after your customers so that they enjoy their stay.

Hopefully your customers will want to come back and they will also tell their friends and family about your business. Word of mouth is a most effective promotional tool!

Customer care covers everything involved in how you communicate with your customers from how easy it is for them to find your business meeting and greeting to follow through after their visit. Customers will benchmark your business not only through your marketing but also through your display/tariffs to ensure that they get value for money.

Some groups of customers will have special requirements, e.g. customers with young children and disabled customers. Anticipating the needs of your customers for example in the food that you are able to serve will enable you to add value to their experience.

Ensuring your customer care skills are up to date is important. See the link to whodoiask training for further information.