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Self-Assessment Quality Audit

A easy to use Self-Assessment audit which allows the owner/operator to check out their establishments quality

This Self-Assessment Questionnaire (SAQ) (Word document 60Kb) is provided as a management tool to use prior to the beginning of the season and at intervals throughout the year. The SAQ is derived from feedback at the PLANED Quality Management Seminars and content from the seminar.

You can download the SAQ here. The SAQ is for your benefit, so be honest, use it as a management tool. It will be to the benefit of your business. Most of all it will be to the benefit of your customers.

This SAQ has been developed for the small owner/operator in the tourist accommodation sectors including the caravan and camping. Other from the visitor attraction and retail sectors will find certain sections as relevant.

The information included is not prescriptive and is illustrative only .

The SAQ was developed by Associated Quality Services Limited (AQS), on behalf of PLANED, as part of the TWIGS (Tourism Wales and Ireland, Green and Sustainable) Interreg 3a project. Go to

www.planed.org.uk and www.twigsproject.co.uk for furtherinformation

The SAQ covers the following main areas of operation

First Point of Contact

First Impressions

Upkeep/Maintenance/Customer Care

Visitor/Guest Expectations Relevant Quality Systems Further Information

Benchmarking Food Guests & Contracts Healthy Cooking Registration of Guests Who does What in Welsh Tourism

The SQA is a step by step process taking the operator through the main areas of customer contact and delivery. The downloadable Self Assessment Questionnaire (SAQ) is a Word document (60Kb)