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Staff Handbook

A staff handbook can be a very useful addition to your business although it can be a time-consuming process to put one together.

Check the Business Wales website for any legal information you are including.

Staff handbooks are comprehensive files containing your policies on a range of issues. They make clear what you consider to be the basic standards in the operation of your business and what your employees can expect from you. As it is all there, in writing, available to all at any time, there is very little room for confusion or doubt – and therefore potential problems.

Staff handbooks can be a useful complement to written statements of employment particulars that might otherwise run to many pages. Written statements of employment particulars, e.g. the letter confirming a job offer, can refer to written terms and conditions to your staff handbook rather than providing the full detail.

The staff handbook may include:

  • holiday arrangements;
  • sickness reporting/entitlement;
  • pension arrangements;
  • disciplinary and grievance procedures;
  • policies on conduct;
  • appraisals, training and development;
  • health and safety;
  • discrimination/equal opportunities policy;
  • procedures for dealing with bullying and harassment.

It is also, of course, the place to put in writing your business objectives – your “mission statement”, if applicable, and to get across how everyone is involved in setting and achieving these objectives.

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