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Visitors enjoy a Welsh Heritage Attraction

Insurance

The majority of insurance Brokers and Companies have specific tailor made packages for each type of business in tourism from Hotel to Activity providers. These packages should include the following as part of the cover:

  • Business assets;
  • Loss of revenue;
  • Public and Employee Liability;
  • Business Interruption;
  • Cash;
  • Guests Personal Effects.

Who do I ask about Cover?

Insurance Brokers are usually the first port of call. The British Insurance Brokers Association (BIBA) has a searchable database. Follow the link and click on "Consumer" in the menu.

Complaints and Appeals

If you have had a problem or wish to complain about any insurance matter, BIBA is able to help you with anything to do with their members. If you have had a problem with an Insurance Company or a policy arranged by an Insurance Intermediary or by a broker who is not a BIBA member, contact the Consumer Information Department at the Association of British Insurers, (ABI) See links If you have had a problem with insurance arranged by an Insurance Intermediary with an Underwriting Syndicate at Lloyds, contact the Complaints Department. See Links.

If you have had a problem with insurance arranged by a Financial Adviser contact the Financial Services Authority (FSA). This is the ombudsman scheme for unresolved financial services disputes. They were set up by law to help settle individual disputes between consumers and financial firms. You must complain to the company first, before the FSA can look at your case. See Links.

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