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Information resource for the tourist industry in Wales.   *
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Starting Up Customer Care & Quality Control Employing People Finance & Funding Health & Safety Regulations & Legal Sales & Marketing Tax Tourism Industry & Suppliers Training *
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Cymraeg   Contact   Credits   Register   Privacy Policy   Terms and Conditions

Starting Up

Bed & Breakfast   Business Plan
Caravan Parks   Festivals & Events
Self-Catering
Specific Business Advice
What shall I charge?  

Customer Care & Quality Control

Bedroom Browser   Benchmarking   Disabled Customers   Display / Tariff   Festivals and Events in Wales   
Food   Healthy Cooking 
Self-Assssment Quality Audit  
Service Charge   Recipes

Employing People

A-Z of Advice   Employment Agencies   Finding Staff  Gender Equality Research Handbook  
Investors in People   Job Description   Managing Staff   Minimum Wage   Parental leave   Research report 
Staff Appraisal  
Staff Bonus and award scheme 
Staff Contracts  
Staff Discipline and Grievance Procedure   Staff Induction   Staff Retention
Success through your people  
More Success through your people  
Treating Staff Fairly    Work Placements   Wages   Work-Life balance 
Work permits   Young People  

Finance & Funding

Cashflow   Credit Cards
Foreign Currency
Foreign Currency Converter   Funding and Grants   Insurance

Health & Safety

Alternative Energy   Carbon Monoxide   COSSH   Choosing an Energy Supplier Energy Efficiency   Environment  
Fire Precautions
  
Food Safety and Hygiene  
Health and Safety Legislation
  
Risk Assessment
   Riddor / Accident    Water Supply  

Regulations & Legal

Business Names   Data Protection  
For Hotels Only   Guests and Contracts   Junk Mail   Liquor Licensing  
Licensing of Premises
  
Planning in Conservation Areas   Planning Permission / Building Regulations  
Registration of Guests
  
Trade Descriptions   TV Licence
Working Time Regulations

Sales and Marketing

Developing a Marketing Plan   Developing a Website  
Evaluating Your Marketing  
Joining Consortia
  Promotion
Maps & Directions  Signs
Your Market

Tax

Basic Tax Guide   Business Rates   Capital Allowances   Corporation Tax   Keeping Records   National Insurance   Tax Credits   Tax Self-Assessment   What is VAT?  

Tourism Industry & Suppliers

A-Z of suppliers 
Finding a specialist Consultant
Trade Associations 
UK Trade Associations   Welsh Food
Welsh Local Authorities
Who Does What in British Tourism?
Who Does What in Welsh Tourism

Training

Best Practice
Best Practice Club - Mentoring Programme
Current Mentors
Labour Market Research Report
Learning to Succeed
Learning to Succeed - Exemplars
Mind the Gap research Report 
 Mind The Gap Survey
Overseas Workers Survey
Research and Resources
Self Nominating Best Practice Competition